How it works
From a pile of paper to a submitted claim.
Here is exactly what happens, in plain language. Most of the work is ours.
1
Tell us about yourself
Call us and tell us your name, contact details and insurance company. Your member number is on your insurance card.
2
Gather your documents
Find your bills, receipts and any medical reports. We will explain the safe way to send them. Please do not email them to us.
3
Check and sign
We go through your details with you so you can correct any mistakes. Then you sign a short authorization, which gives us permission to send your information to your insurer.
4
Pay the $500 fee
You pay once, and your payment is what starts the work. We will explain how to pay when we speak.
5
We prepare and submit your claim
We confirm we have received your documents within one business day. We review each page, prepare your claim, and submit it to your insurance company. If anything is missing, we will contact you.
6
We keep you informed
We tell you when your claim has been sent, and we pass on your insurer’s reply. Any payment goes from your insurance company directly to you.
What we need from you
Gather these before you begin.
- Your insurance card, front and back
- Medical bills or invoices
- Proof that you paid
- A medical report, if you have one
Not sure you have everything? Call us and we will check with you.
Ready to hand over the paperwork?
It starts with one short phone call. We will walk you through everything.
